Refund Policy
Returns & Replacement Policy | growbygupta
At growbygupta, we harvest, moisture-lock, and pack every plant fresh from our nursery to ensure it reaches you healthy and thriving. Because we deal in live plants, we do not accept standard physical product returns (as shipping a stressed plant back and forth would destroy it). However, we are completely committed to your satisfaction through our 100% Alive Arrival Guarantee.
Transit Damage & Dead-on-Arrival (DOA) Claims:
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If your plant or pot arrives severely damaged, broken, or dead, you must notify us within 24 hours of delivery.
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To process your claim, please send an email to support@growbygupta.com with your Order ID in the subject line and attach a clear 30-second unboxing video or photos showing the damaged plant/pot.
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Once verified by our team, we will ship a 100% Free Replacement plant directly from our nursery at zero additional cost to you. (No return shipment of the damaged item is required).
Refunds:
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Refunds are only applicable if a paid item is out of stock and cannot be replaced. Approved refunds are processed back to the original payment method (UPI, Card, or Bank Account) within 5 to 7 business days.
